Product Detail

MICRO to MIDRANGE COMPUTER SALES SERVICE SUPPORT

Midrange Plus Services Inc.

Product Detail

Modular remote management for your IT infrastructure. Alerts you of potential problems before they become critical.

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Product Summary

· List an important product feature.

To contact us: sales@midrangeplus.com

Phone: 412-884-2966

Fax: 412-884-2994

E-mail: sales@midrangeplus.com

BRONZE HOSTWATCH

Escalate steps to resolution to your escalation team

NOC does not have remote access to servers

SILVER HOSTWATCH

Alert escalation and remote remediation

NOC remotely remediates intelli-monitors

GOLD HOSTWATCH

Escalation remote remediation and service requests

NOC remotely remediates intelli-monitors

By request the NOC will troubleshoot server issues outside of intell-monitors

UPTime Advantage allows you to concentrate on your business, while Midrange Plus and our Network Operation Center (NOC) takes a proactive monitoring and support approach for your infrastructure.

UPTime Advantage	Bronze HostWatch	Silver HostWatch	Gold HostWatch
Server Monitoring	Included	Included	Included
Windows O/S Patch Management	Included	Included	Included
Monthly Executive Summary Report	Included	Included	Included
8x5 Alert Monitoring and Notification	Included	Included	Included
8x5 Unlimited Server Support	Not Available	Option	Option
24x7 Alert Monitoring and Notification	Not Available	Included	Included
24x7 Unlimited Server Support	Not Available	Option	Option
Server Remote Control	Included	Included	Included
DIY Customized Reports	Included	Included	Included
Alert Ticketing System	Not Available	Not Available	Included
Alert Notification System	Not Available	Not Available	Included
DIY Application Deployment	Not Available	Not Available	Included
SNMP Device Monitoring	Option	Option	Included
Server End Point Security	Option	Option	Option
MS Exchange Mailbox Security	Option	Option	Option